Job description

We are looking for Business Analyst to join one of the government agencies!

• Exciting opportunity to work with a team of professionals to deliver government applications
• Overseeing and coordinating various aspects of a tech-ops data project to support service delivery transformation
• Positive work environment (hybrid arrangement)

Responsibilities:

• Data Governance & Data Sharing – Support cross-agency data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards – in compliance with government and privacy regulations. Drive the adoption, use, and alignment of data systems to enable data-ops-tech integration across government agencies and partner entities. Support the design and deployment of interoperable digital and data architectures that facilitate and align with the next bound of the public service vision — to know and serve citizens as one and with heart.

• Shaping Service Experience through Insights & Requirements – Lead the engagement of agencies and stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems. Design and conduct user research including surveys and focus group discussions to better understand user requirements. Translate operational needs and user behaviours into actionable system requirements and feature roadmaps. Ensure that day-to-day operational insights are elevated into long-term planning, enabling ServiceSG to anticipate demand and design future-ready solutions.

• Programme Leadership & Governance – Oversee and steer multiple project workstreams to achieve service transformation outcomes. You will set direction, establish governance mechanisms, and monitor programme health across delivery milestones. Anticipate risks and craft mitigation strategies to ensure alignment with national digital and service strategies. Provide oversight of project reporting, executive briefings, and progress updates for senior leadership and decision-makers.

• Cross-Agency Collaboration & Strategic Partnerships – Build and sustain strong partnerships with GovTech, public agencies, and cross-functional teams to co-create tech-enabled solutions that balance citizen experience, innovation, and operational efficiency. You will act as a strategic integrator, aligning diverse agency priorities and fostering whole-of-government coherence in service delivery.

Requirements:

• Singaporean only
• Min 5 years of experience in at least 2 of the following areas:

1. Data Governance and Management
2. Service Design and Experience Management
3. Service Strategy, Policy and Planning
4. Service Operations and Management
5. Digital Transformation
6. Product Management
7. Project Management

• Able to work closely with senior management and other Public Service agencies to drive the service transformation initiative
• Sound understanding of data systems, governance frameworks, and integration processes

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Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781