Urgent !!! Technical Support Engineer (ITIL, Incident Response)

On site

Full Time

Job description

Highlights:

Permanent job opportunity
Great remuneration & benefits
Great career progression
5 days work week, normal office working hour
With good experience in ITIL are welcome
Location: Ubi

Responsibilities:

Assist and support service request, issues tracking and documentation.
Assist in customer communication.
Maintain all service documentation and records.
Coordinate internal teams to fulfil customer service requests.
Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
Update and track internal inventory and update documentation.

Requirements:

Diploma or Degree in Engineering, IT, Network Engineering, or related field.
Minimum 2–3 years of experience in technical support, service operations, and basic logistics coordination.
Exposure to a technology-driven or service delivery environment preferred.
Familiarity with ITIL processes (Incident, Problem, Change Management).
Ability to track multiple service requests and issues, ensure timelines are met.
Basic understanding of IT or technical service workflows.
Experience in troubleshooting system or network-related incidents.
Ability to work in a high-pressure, 24/7 operational environment.
Focused on responsiveness, service recovery, and satisfaction.
Strong ability to maintain accurate records and reports.
Able to coordinate and facilitate between technical and non-technical teams.
Proactive in identifying issues and driving resolution.
Willingness to participate in on-call support rotation.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

Last drawn salary
Expected salary
Notice period
Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

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Job Summary

Published on: 05 May, 2026
Category: Information Technology (IT)
Vacancy: 1
Job type: Full Time
Salary: 4200
Location: On site
Job Nature: Full Time

Company Details

Name: TRUST RECRUIT PTE. LTD.
UEN: 201935022Z
Location: Singapore

Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm.

With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.

At Trust Recruit, integrity and reliability permeate every level of our recruitment process.

TRUST is our currency of interactions; be it with our valued clients, talented job-seekers, or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.