Editorial summary

The company is seeking a Service Quality Executive to join its Quality Service team at Central Hospital, offering a salary of UP$5000. The role involves managing patient feedback, enhancing patient experience, and supporting systemic improvements following the implementation of national systems. The ideal candidate should enjoy working with people and be capable of translating feedback into meaningful quality initiatives. The position emphasizes prompt resolution of service-related issues to improve overall patient engagement and satisfaction.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 30407 first appeared in Job-Q.com on 07 Sep 2026]

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

For interested candidates, please send your most recent and updated resume to 

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
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