Job description

[This job id 7833 first appeared in Job-Q.com on 18 May 2026]

• Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
• You will assist the team in any ad-hoc admin work and projects as assigned
• Job rotation may be required as and when (however, you will be advised accordingly)

Job Requirements

• Minimum 'A' Levels/IP/Diploma in Business, Banking, Finance or related discipline
• Prior experience in card operations, customer fulfilment, banking operations or shared services preferred
• Strong attention to detail with ability to process high volume transactions accurately
• Able to work within tight Service Level

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg

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