Editorial summary

The company is seeking a Contract Quality Service Management Executive to oversee patient and service feedback, analyze trends, and support hospital-wide quality initiatives. The role involves coordinating programs, organizing events, and preparing reports to enhance service quality and patient experience. Candidates should possess strong communication and analytical skills, with a focus on improving healthcare services. The position offers a salary of 5,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 25245 first appeared in Job-Q.com on 13 Aug 2026]

📝 Key Responsibilities

• Manage and respond to patient/service feedback, ensuring timely resolution and closure
• Analyse feedback to identify trends, patterns and opportunities for service improvement
• Coordinate hospital-wide quality service initiatives, programmes and projects
• Plan and organise events, surveys and focus group discussions
• Prepare and maintain feedback dashboards and reports
• Present service feedback insights to hospital committees and workgroups
• Support initiatives to strengthen the organisation's service culture and patient experience
• Work closely with internal stakeholders to drive service excellence initiatives

🎯 Requirements

• Min Bachelor's Degree, preferably in Marketing, Communications, Psychology, Business or related disciplines
• At least 5 years of experience in Marketing Communications, Service Quality or related fields
• Healthcare experience is an advantage
• Strong writing and communication skills
• Prior experience in feedback / complaint management is preferred
• Strong interpersonal and stakeholder management skills
• Organised, creative, proactive and able to manage multiple projects
• Comfortable working independently under tight timelines
• Good knowledge of social media platforms
• Experience in data management / analytics is an advantage

If you are interested in any of the positions, do kindly dropyour most updated resume to  

Esther Lim Suk Hui 
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

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