Editorial summary

The company is seeking a Customer Service Associate specializing in Order Fulfillment to support their operations. The role involves preparing and prioritizing customer orders, verifying order details, and coordinating with logistics to ensure smooth order processing. The position offers a salary of up to $3,500 plus a completion bonus, with working hours of 5.5 days per week in an office setting. Candidates should have strong attention to detail and the ability to manage order workflows efficiently.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 25210 first appeared in Job-Q.com on 13 Aug 2026]

Working Hours: 5.5 days office hours
Location: Bendemeer
Salary: Up to $3.5K + Completion Bonus

Job Scope:

• Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team.
• Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs).
• Verify order information including product availability, pricing, customer details and shipping requirements prior to processing.
• Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day.
• Update order status accurately within the Order Management System.
• Identify and resolve routine order discrepancies, escalating complex issues where necessary.
• Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment.
• Support inventory reconciliation and order verification activities where required.
• Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.
• Prepare, pack and organise completed orders for dispatch.
• Coordinate with external delivery providers and act as the point of contact for delivery-related matters.
• Ensure special delivery requests and urgent deliveries are fulfilled accordingly.
• Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required.
• Work collaboratively with Order Processing, Customer Service, Logistics, Warehouse, Sales and Finance teams.
• Ensure compliance with company policies, quality standards and operational procedures.
• Maintain accurate operational records and documentation.
• Support business continuity by providing operational assistance during peak periods or manpower shortages.
• Participate in cross-training initiatives to broaden operational capabilities.
• Undertake any other duties assigned by the supervisor

Job Requirements:

• Min. 1-2 years relevant experience in order fulfillment/ CS roles
• Able to start immediate/ within a short notice preferred

Interested candidates may apply by submitting their updated resume to

Melissa Zhang Zhiqi (Mezzo)
CEI No: R2197564
Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599

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