Editorial summary

The company, a leading player in the Contract Manufacturing sector, is seeking a Customer Quality Manager to oversee customer quality management and lead a team of quality engineers and inspectors. The role involves acting as the primary quality contact for key customers, managing quality expectations, and monitoring performance. The position is based in the East and offers a salary of 8,000. The ideal candidate will have experience in customer quality management within the semiconductor or manufacturing industry.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 29937 first appeared in Job-Q.com on 05 Sep 2026]

Our client is one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Customer Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the East – easily accessible.

Job Responsibilities of Customer Quality Manager:

Customer Quality Management

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and quality KPIs.
• Lead customer complaint investigations and drive effective root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Ensure customer-specific quality requirements are clearly understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.

Outgoing Quality & Continuous Improvement

• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering teams to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Requirements:

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related discipline.
• Minimum 5 years of relevant experience in customer quality, quality management, manufacturing quality, or a related field.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing is strongly preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis, and continuous improvement methodologies.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address:

EA License No: 19C9682
EA Personnel No: R25157233
EA Personnel Name: Loh Pooi Keng (Ashley)

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