Editorial summary

The company is seeking a Customer Service Associate (Frontline) to handle policyholder and Financial Representative inquiries related to Life and General Insurance, ensuring timely resolution and excellent service delivery. The role involves managing customer feedback, resolving complaints, and ensuring compliance with regulatory standards. The position offers a salary of approximately $4,500. Candidates should possess strong communication skills and a customer-focused approach to effectively address client needs.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/customer-service-associate-frontline-financialinstitution-4000-4500-nja-35037 first appeared in Job-Q.com on 29 Sep 2026]

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

The Requirements:

• GCE‘A’/ Diploma/ Degree holder from recognized institution
• Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous

Interested applicants can send their detailed resumes to or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

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