Editorial summary

The company is seeking a Customer Service Executive to manage customer inquiries, resolve complaints, and coordinate order processing through various communication channels. The role involves building and maintaining strong customer relationships, ensuring timely delivery of products, and providing proactive support. The position offers a basic salary of $3,800, with additional allowances and benefits, and requires relevant experience in customer service. The office is located in Tampines, with working hours from 8:30 am to 5:30 pm, five days a week.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32219 first appeared in Job-Q.com on 15 Sep 2026]

Info can be shared ATM: -

• Basic UP $3800 (With Relevant Exp) + AWS + VB
• 5 Days office hours (8:30am to 5:30pm)
• Tampines

Your Responsibilities: -

• Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
• Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
• Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
• Monitor and improve customer service performance by preparing monthly reports, identifying areas for improvement, and supporting the implementation of service policies and procedures.
• Collaborate with internal teams to ensure timely resolution of customer issues and support continuous improvement initiatives and other assigned projects.

You will need: -

• Diploma in any discipline
• Competency in using SAP/S4 Hana SD module
• Willing to travel overseas 1-2 times a year

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