Editorial summary

The company is seeking a Customer Service Officer for a one-year contract to handle customer and financial advisor inquiries via phone, email, and in person. The role involves assisting customers with company portals and mobile applications, managing service requests and complaints, and ensuring compliance with service standards and regulatory requirements. The position offers a salary of 3,800. Candidates should possess strong communication skills and the ability to manage escalated issues effectively.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/customer-service-officer-insurance-1-year-contract-nkc-34403 first appeared in Job-Q.com on 25 Sep 2026]

Job Responsibilities:

• Handle customer and financial advisor enquiries, requests and feedback across phone, email and in-person channels.
• Assist customers with the use of company portals and mobile applications.
• Manage and follow up on service requests and complaints to ensure timely resolution.
• Handle escalated enquiries from junior team members and outsourced contact centre staff.
• Make outbound calls to welcome new customers and follow up with existing customers.
• Ensure all customer interactions comply with service standards, internal procedures and regulatory requirements.
• Assist with departmental administration, workflow improvements and other projects as assigned.

Interested applicants may email resume to

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

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