Editorial summary
The company is seeking a Customer Service Associate (Frontline) to handle policyholder and Financial Representative inquiries related to Life and General Insurance. The role involves managing queries, resolving issues promptly, and ensuring compliance with regulatory standards. The position offers a salary of $4,500 and requires excellent customer service skills, effective communication, and the ability to manage feedback and complaints efficiently.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
Job description
[This job https://singapore.job-q.com/jobs/detail/customer-service-associate-frontline-financialinstitution-4000-4500-nja-34402 first appeared in Job-Q.com on 25 Sep 2026]
- Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
- Ensure unresolved issues over the counter are promptly followed up within stipulated time
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
- Provide excellent customer service experience
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
The Requirements:
- GCE‘A’/ Diploma/ Degree holder from recognized institution
- Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous
Interested applicants can send their detailed resumes to or call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg.No. 199601303W || EA Licence No. 99C4599
Scam prevention reminder: You should not make any pre-payment when applying for any job.
Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf
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Job Summary
- Published on: 25 Sep, 2026
- Category: Admin
- Vacancy: 1
- Job type: Contract
- Salary: 4500
- Location: On site
- Job Nature: Contract
Company Details
- Name: RECRUIT EXPRESS PTE LTD
- UEN: 199601303W
- Location: Singapore