On site
Permanent
The Customer Service Officer (Learning Centre) at RECRUIT EXPRESS PTE LTD is responsible for delivering high-quality, professional customer service, assessing customer needs, and resolving issues efficiently within established SLAs. The role requires strong communication skills and the ability to collaborate across departments to improve support processes. This onsite position offers a salary of $3,500. The ideal candidate will be proactive in ensuring customer satisfaction and continuous service improvement.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
•Accountabilities,responsibilities and main duties:
•Abilityto deliver professional and high-quality service experience in a customer-facing role
Identifycustomers’ needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction
•Takingownership of customers’ problems and follow through effectively and efficientlyto resolution within the SLAs.
•Keymember of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
•Maintainclose liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
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Job posting URL: https://singapore.job-q.com/jobs/detail/customer-service-officer-learning-centre-esy
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Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.
In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.
With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.