Editorial summary

The company is a well-established public-listed multinational provider of integrated aviation services seeking a Customer Service Officer at Changi Airport. The role offers a basic salary starting from $1,800, with monthly allowances up to $600, and additional benefits including AWS, performance bonuses, and a $5,000 joining bonus. No prior experience is required, and the position involves a 6-day work week with rotating shifts. The employment is permanent, with outpatient medical and dental benefits provided.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 28125 first appeared in Job-Q.com on 27 Aug 2026]

Job Description:

• Position: Customer Service Officer
• Company: Well-established public-listed multinational provider of integrated aviation services
• Work Schedule: 6 Days Work Week / Rotating Shifts
• Basic Salary: From $1,800 (commensurate with experience)
• Monthly Allowances: Up to $600 (KPI & Shift Allowances)
• Joining Bonus: $5,000
• Annual Benefits: AWS + Variable Performance Bonus
• Joining Bonus: $5,000
• Medical Benefits: Outpatient Medical & Dental Benefits Provided
  Working Location: Changi Airport
• Employment Type: Permanent
• Industry: Aviation Services
• Experience: No prior experience required; comprehensive training will be provided.

Main Responsibilities:

• Greet passengers upon arrival and ensure a smooth departure process, including check-in and handling various flight and customer requests.
• Provide exceptional customer service in exclusive premier lounges, ensuring passengers enjoy maximum comfort while relaxing and unwinding before their flights.
• Welcome and assist guests through meet-and-greet services at the reception area, proactively attending to their needs and ensuring a pleasant and seamless lounge experience.
• Assist passengers with special needs, including those with reduced mobility, non-English-speaking passengers, and unaccompanied minors, ensuring their safety, comfort, and smooth travel experience.

Requirements:

• Minimum GCE “O” Level or equivalent qualification.
• No prior experience required; comprehensive on-the-job training will be provided.
• Good command of written and spoken English.
• Pleasant personality with a cheerful disposition and strong interpersonal skills.
• Service-oriented, dynamic, and willing to go the extra mile.
• Able to work effectively in a team-oriented environment.
• Meticulous, detail-oriented, and committed to service excellence.
• Basic computer literacy with the ability to perform routine computer transactions.

Email to:  for more information.

***Please be assured that we do not charge candidates any referral fees, nor do we require them to enter into any contractual obligations. ***

Henry Heng

Consulting Manager

Reg no.: R1982999

EA No: 25C2861

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