Editorial summary

The company is seeking a Customer Service Officer for its logistics MNC, offering a permanent position with an AWS guarantee, variable bonus, and overtime compensation. The role involves processing customer orders accurately and timely, investigating operational incidents, and liaising with customers to resolve shipment issues. Candidates should have strong communication skills and attention to detail. The monthly salary for this position is $2,600.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Overtime)

Responsibilities:

• Ensure customer orders are processed accurately and in a timely manner.
• Submit reports promptly in accordance with established customer schedules.
• Investigate root causes of operational incidents and service failures; provide recommendations to Customer Service Managers and Management for improvements.
• Liaise closely with customers to resolve order or shipment-related issues and provide regular updates.
• Conduct cycle counts as scheduled and maintain proper documentation for audit trail purposes.
• Reconcile stock discrepancies and ensure accurate inventory management within the customer’s WMS system.
• Complete all billing activities promptly and accurately, supported by the necessary documentation.
• Collate and compute monthly KPI reports, ensuring consistency and reliability.
• Achieve and maintain KPI targets, while proactively suggesting improvements when necessary.

Requirements:

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz