Editorial summary

The company is seeking a Customer Service Officer (Order Processing) responsible for managing customer orders, verifying pricing accuracy, and coordinating with the factory to update special prices. The role involves monitoring delivery schedules, expediting shipments, and following up on payments to ensure timely processing. Candidates should have strong coordination and communication skills, with attention to detail. The position offers a salary of 4,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 22234 first appeared in Job-Q.com on 28 Jul 2026]

• Book Contracts/Orders according to customer’s request
• Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
• Co-ordinate with factory to get special price updated into system
• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in
• Handle LC negotiation and preparation of all necessary documentation.
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.
• Assist in Project Registration and relevant Project Data updates into Company’s CRM system.
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system

SKILLS AND KNOWLEDGE

• Minimum Diploma in any discipline
• At least 5 years relevant experience with knowledge of import/export documentations
• MS office especially on Excel

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

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