Editorial summary

The company is seeking a Desktop Engineer (Rotating Shift) responsible for providing Level 2 technical support to a large enterprise government agency. The role involves resolving software, access, and network issues remotely, utilizing tools such as BeyondTrust and Software Center/CCMCache, and generating escalation logs for third-party vendors. Candidates should have experience in troubleshooting technical problems within SLA parameters. The position offers a salary of 3400.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 33377 first appeared in Job-Q.com on 19 Sep 2026]

Responsibilities:

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third-party vendors
• Troubleshoots basic network connection issues
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Requirements:

• 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience
• Experience in troubleshooting Microsoft 365 applications preferred 

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