Editorial summary

The company is seeking a Desktop & Workplace Support Engineer to provide technical support and service delivery for desktops, laptops, peripherals, and mobile devices. The role involves diagnosing and resolving hardware, software, and network issues, as well as managing device deployment, updates, and security within Microsoft Windows and Microsoft 365 environments. The position offers a salary of 4,500 and requires strong troubleshooting skills, experience with endpoint management, and knowledge of network connectivity.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27286 first appeared in Job-Q.com on 24 Aug 2026]

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.

Customer Engagement

• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Azure Active Directory (Entra ID)
• Microsoft Intune
• Endpoint Manager
• SCCM/MECM
• VPN and networking fundamentals
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft 365 Certified certifications.
• ITIL Foundation certification.
• CompTIA A+ or equivalent certification.
• Previous experience supporting pre-sales or solution consulting activities.

Interested applicants, please Email, and look for

Joanne Loo Sze Min

EA Personnel Registration Number: R26160686

Recruit Express Pte Ltd

Company Reg No. 199601303W

EA License No. 99C4599

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