Editorial summary

The company is seeking a Customer Service Executive to manage patient feedback and support service improvement initiatives within a healthcare environment. The role involves addressing patient concerns promptly, collaborating with various teams to identify service gaps, and enhancing the overall patient experience. The position offers a salary of 5,000 and requires strong communication and feedback management skills. This opportunity allows the candidate to contribute meaningfully to healthcare quality and patient satisfaction.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32316 first appeared in Job-Q.com on 15 Sep 2026]

Looking for a role where what you do can genuinely make a difference? 

Be part of our team and help make every patient’s experience a little better. From understanding patient feedback to supporting service improvement initiatives, you’ll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities 

• Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively

• Work with different teams to identify service gaps and support improvements to the overall patient experience

• Coordinate service excellence projects, programmes and events

• Conduct patient satisfaction surveys and support focus group discussions

• Analyse feedback trends and identify areas for improvement

• Assist with creating and maintaining data dashboards to track service satisfaction and feedback

• Prepare insights and reports for hospital committees and workgroups

• Support initiatives that strengthen the organisation's service culture and patient engagement

• Perform other duties and projects as assigned

We’re looking for someone who: 

• Enjoys working with people and communicating with different stakeholders

• Has strong communication and interpersonal skills

• Is comfortable handling feedback and resolving service-related issues

• Can analyse information and turn feedback into practical improvement ideas

• Is organised, proactive and able to manage multiple projects

• Has an interest in customer experience, healthcare, service excellence or quality improvement

All interested candidates are invited to email your resume in MS Word format to:

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

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