Editorial summary

The company is seeking a Fraud Investigator to handle alleged scam cases reported by retail customers under established frameworks such as the Shared Responsibility Framework or E-Payments User Protection Guideline. The role involves coordinating with internal and external stakeholders, conducting customer interviews, maintaining case tracking to meet service level agreements, and analyzing suspicious banking transactions to initiate blocking actions and blacklist management, in collaboration with the Anti-Scam Centre. The position requires experience in fraud investigation, strong interviewing and case-management skills, and familiarity with banking transaction analysis and SOPs. Compensation is 4500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/fraud-investigator-esy-37660 first appeared in Job-Q.com on 13 Oct 2026]

• Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.

• Follow up with internal/external stakeholders and conduct interviews with customers

• Maintaining case tracking to monitor service level agreement for scam investigation.

• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP

• Blacklisting management on suspicious banking transactions

• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.

• Complying with regulatory and law enforcement orders

• Prepare detailed investigation report which include case findings, evidence, and case recommendations.

• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.

• Managing case conference with customers

• Conduct site visits for investigation purpose.

• Support other business unit with case mediation and arbitration.

• Ensure compliance with regulations such as Banking Act and etc.

• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.

• Provide guidance to internal stakeholders on emerging scam trends.

• Testifying as witness in Court when necessary

Interested candidates, please email your resume to

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf