Editorial summary

The company is seeking a Senior or Executive Patient Liaison to support ground operations and ensure seamless patient services, including direct admissions, air evacuations, and medical appointments. The role involves supervising operations staff, reviewing and improving workflows, and coordinating VVIP/VIP appointments with internal stakeholders. Candidates should possess strong operational management skills and experience in healthcare or patient services. The position offers a monthly salary of UP$5500 with a one-year contract.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 15265 first appeared in Job-Q.com on 19 Jun 2026]

MAIN DUTIES AND RESPONSIBILITIES

Operations

• Assist the Manager to supervise a team of ground operations staff

• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services

• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows

• Develop and implement new operational workflows to support the department’s work

• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless

• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly

• Perform frontline counter duties at times

• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training (OJT) to new colleagues as assigned

• Coach and mentor ground team

• Develop and refine training materials and manuals

• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions

• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints

• Investigate complaints and incidents

• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems

• Write written replies to complainants

• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines

• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)

• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime

• Troubleshoot any technical problems encountered by the team

• Support in the collation of operational and management reports generate accurate statistics for management’s decision making

• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups

• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level

• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required

• Assist to carry out any other duties assigned

JOB REQUIREMENTS

• Bachelor's Degree in any discipline

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf