Editorial summary

The company is seeking a Service Excellence Executive with experience in feedback management within the healthcare sector. The role involves managing customer feedback and complaints, coordinating investigations, facilitating family conferences, and ensuring service recovery to uphold quality standards. The successful candidate will compile KPI reports, support award submissions, and analyze feedback data to identify trends and improve service delivery. The position offers a monthly salary of UP$5000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 15267 first appeared in Job-Q.com on 19 Jun 2026]

  • Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
  • Respond promptly to concerns and follow through on resolution to maintain service quality standards
  • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
  • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
  • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements

  • Bachelor degree in any discipline
  • Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf

Login is optional, you may send application via email

Login to Save Login to Apply

Get AI to assess your suitability to this job

Assess My Fit with AI Beta — Free during trial period

Login to upload your resume and get an instant match score, strengths, and gaps.


Or use your preferred AI chat tool manually:

Use AI chat of your choice: ChatGPT, Gemini, Claude — and:

  1. Paste this into the prompt:
    I am a jobseeker. Below is a job posting. Please: 1. Give a match score (0–100) based on my resume vs the job requirements 2. List my 3–5 key strengths that align with this role 3. List 2–3 areas to improve or gaps to address before applying 4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip? Job posting URL: https://singapore.job-q.com/jobs/detail/service-excellence-executive-up-5000-feedback-management-exp-central-healthcare-hcy After reading the job, ask me to upload or paste my resume.
  2. Upload your resume in the same chat.

Similar Jobs

[Gov Healthcare] Senior/ Executive, Patient Liaison (1 Year, UP$5500) #HCY

MAIN DUTIES AND RESPONSIBILITIESOperations• Assist the Manager to supervise a team of...

On site

Permanent

RECRUIT EXPRESS PTE LTD

Recruitment Consultant/Senior Consultant

We’re a forward-thinking recruitment firm that partners with high-growth companies to build...

On site

Permanent

EV SEARCH PTE. LTD.

Contract Senior Executive (Graduate Admissions) #JEE

Manage the end-to-end application and admissions processes for postgraduate studentsEnsure compliance with...

On site

Contract

RECRUIT EXPRESS PTE LTD

Pharmacy Assistant | Training Provided | Office Hours | Immediate Openings #HDC

Join established healthcare institutions and globalhealthcare organizations in a rewarding Pharmacy Assistant...

On site

Permanent

RECRUIT EXPRESS PTE LTD

Job Summary

  • Published on: 19 Jun, 2026
  • Category: Admin
  • Vacancy: 1
  • Job type: Contract
  • Salary: 5000
  • Location: On site
  • Job Nature: Contract

Company Details