Job description

[This job id 6501 first appeared in Job-Q.com on 13 May 2026]

  • Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
  • Respond promptly to concerns and follow through on resolution to maintain service quality standards
  • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
  • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
  • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements
Bachelor degree in any discipline
Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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Job Summary

  • Published on: 13 May, 2026
  • Category: Admin
  • Vacancy: 1
  • Job type: Permanent
  • Salary: 5000
  • Location: On site
  • Job Nature: Permanent

Company Details