Editorial summary

JJ Consulting Services is recruiting a Guest Relations Officer for a luxury 5-star hotel in Singapore. The role involves enhancing guest experiences, managing front office operations, and increasing room revenue through effective service and up-selling. The position offers a salary of 2,500 and requires strong customer service skills, proficiency in front desk duties, and the ability to handle check-in and check-out processes efficiently. The company seeks a professional committed to delivering high-quality guest service in a dynamic hospitality environment.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27963 first appeared in Job-Q.com on 26 Aug 2026]

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our client, a luxury 5-star city-centre hotel in Singapore, seeks a Guest Relations Officer to enhance guest experiences, manage front office operations, and maximize room revenue through effective service and up-selling.

Responsibilities

• Assist guests with check-in, check-out, and cashiering duties to ensure smooth and efficient front desk operations
• Welcome guests warmly upon arrival, manage registration, and issue room keys according to hotel standards
• Resolve guest requests and feedback promptly to maintain high satisfaction levels
• Manage guests’ mail, messages, and phone calls courteously and efficiently
• Maximize room revenue by up-selling and securing optimal rates for walk-in guests
• Support and guide Guest Relations Assistants to maintain seamless Front Office operations
• Maintain cleanliness and professional appearance of the Front Desk and surrounding areas
• Enforce compliance with hotel policies, guest privacy, safety, and security procedures at all times
• Adhere strictly to Credit Card Privacy (PCI) and Cash Float Standard Operating Procedures
• Execute related duties or special projects assigned by the Front Office leadership team

Required competencies and certifications

• Minimum GCE ‘A’ Level or equivalent education
• Minimum 2 years of hotel Front Office experience
• Proficient in Windows, Internet Explorer, and Word applications
• Technical knowledge of Front Office operations
• Fluent in reading, writing, and speaking English

Preferred competencies and qualifications

• University degree preferred
• Knowledge of Opera, POS, or PMS systems advantageous
• Strong interpersonal and communication skills demonstrated through guest interactions
• Ability to work independently under pressure while maintaining teamwork and adapting to multicultural guest needs

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to stating the position applied for, present and expected salaries, and earliest available date. Only shortlisted candidates will be notified.

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