Editorial summary

The company is seeking a Perm Customer Service Executive to handle email correspondence and insurance-related inquiries. The role involves managing customer and intermediary queries, providing accurate and timely responses, and processing routine requests independently. Candidates should have strong communication skills and the ability to coordinate with internal teams as needed. The position offers a salary of 4,700.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27982 first appeared in Job-Q.com on 27 Aug 2026]

Jobs Responsibilities

• Manage customer and intermediary enquiries primarily through email correspondence, with letters and outbound calls handled where required.
• Provide timely and accurate responses on insurance related enquiries while working towards first contact resolution and established service standards.
• Process routine customer requests independently using approved procedures, product information and communication templates.
• Assess incoming cases and coordinate with relevant internal teams when enquiries require additional investigation or specialised support.
• Maintain complete and accurate case records, correspondence, follow ups and audit trails within Salesforce.
• Support the resolution of customer concerns by providing appropriate solutions within established guidelines while meeting required turnaround times and service levels.

Job Requirements

• Relevant experience in customer service, email correspondence, contact centre or operations is preferred.
• Experience within insurance would be advantageous.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

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