Editorial summary

The company seeks an Import Customer Service Executive (CargoWise, Freight Forwarding, East) to manage end-to-end airfreight import shipments, including booking, documentation, customs clearance, and coordination with airlines and vendors. The role serves as the main customer contact, providing shipment updates, handling inquiries, and resolving operational issues while ensuring compliance with customs regulations, SLAs, and internal procedures, and mentoring junior staff. Key requirements include at least 2 years of hands-on airfreight operations experience and proficiency with CargoWise. The position offers a monthly salary of 4000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/import-customer-service-executive-cargowise-freight-forwarding-east-37510 first appeared in Job-Q.com on 12 Oct 2026]

• Manage end-to-end airfreight import shipments, including booking, documentation, customs clearance, and coordination with airlines and vendors. 
• Serve as the main customer contact, providing shipment updates, handling inquiries, and resolving operational issues promptly. 
• Ensure compliance with customs regulations, SLAs, and internal procedures while monitoring shipment performance. 
• Support process improvements and mentor junior staff, ensuring accurate records, efficient operations, and high customer satisfaction.

Requirements:

• At least 2 years of hands-on experience in airfreight operations, covering import shipments.
• Proficiency in Cargowise system and Microsoft Office applications
• Good working knowledge of freight forwarding procedures, airfreight documentation, and customs compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

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