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Full Time
An IT Support Engineer (Level 1) position based in Kallang, Alexandra, and Tuas offers a salary range of $2800 to $3000. The role involves providing frontline end-user support for devices, productivity tools, and connectivity issues, handling remote helpdesk tickets such as password resets and device setup, and ensuring proper ticket documentation and escalation. Working hours are from 9am to 6pm, Monday to Friday, with benefits including AWS, medical coverage, overtime pay, transport allowance, and 14 days of annual leave. The position requires strong customer service skills and basic technical knowledge to deliver efficient support.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
Work Summary
Salary: $2800 - $3000
Work location: Kallang, Alexandra, Tuas
Working hours: 9am to 6pm, Monday to Friday
Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities
Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.
Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
Maintain IT asset tagging, inventory logging, and update records for device handovers.
Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.
Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.
Additional requirements:
Able to communicate in English and Chinese (to liaise with Chinese-speaking stakeholders)
Comfortable working in hybrid and client-facing environments.
Able to start work immediately or within short notice.
Interested candidates may apply, send your resume to:
Email to connect@people-connects.com
Only shortlisted candidates will be notified. Please review the requirements carefully before applying to ensure a good fit for the role.
People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225
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People Connects is a trusted recruitment agency in Singapore, dedicated to bridging the gap between job seekers and hiring companies. We specialise in understanding the unique needs of both talent and employers, ensuring the right fit for every role. Whether you’re a professional seeking your next opportunity or a company looking for the right people, we provide personalised manpower hiring solutions that connect skills, experience, and potential with business success.