Editorial summary

The company is seeking an experienced Luxury Retail Customer Service Supervisor to lead and support the customer service team in a high-end retail environment. The ideal candidate should possess strong leadership skills, exceptional service standards, and a professional presence. The position offers a basic salary of up to $8,000, along with attractive allowances, commissions, and performance-based incentives. The role is based at Marina Bay Sands and involves retail hours with a rostered schedule.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32452 first appeared in Job-Q.com on 16 Sep 2026]

✨ Luxury Retail Customer Service Supervisor | Up to $8k Basic ✨

Ready to bring your premium service experience into the luxury retail industry? We are looking for an experienced Customer Service Supervisor with strong leadership, exceptional service standards, and outstanding professional presence.

📍 Location: MBS
💰 Basic Salary: Up to $8,000
💎 Total Package: Attractive allowances +Commission + Performance
🕐 Working Hours: Retail hours / rostered schedule

🌟 Key Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

💼 What We're Looking For

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience
• Prior team-leading, supervisory or senior service experience preferred
• Strong experience in complaint management and service recovery
• Excellent communication, interpersonal and customer engagement skills
• Professional presentation with strong service etiquette
• Strong leadership skills with the ability to coach and support a customer-facing team
• Candidates will be assessed based on relevant experience, skills and suitability for the role

💎 Why Join?

✨ Transition your premium hospitality experience into luxury retail
✨ Attractive remuneration package with allowances
✨ Potential to earn above $10,000 gross
✨ Supervisory-level opportunity in a premium customer service environment
✨ Opportunity to work with an established luxury brand


📩 Apply Now

Submit your resume to

📧 Email: 

📱 WhatsApp : 86852564
 

Only shortlisted candidates will be notified.
 

Annabelle Koh (R25158748)

Hrnet Ventures Pte Ltd - Crew by Hrnet

E.A.24C2435

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