Editorial summary

The company is seeking an experienced Luxury Retail Customer Service Supervisor to oversee customer service operations in a premium retail environment at MBS. The role requires strong leadership skills, exceptional service standards, and a professional presence to deliver personalized experiences to clients. The position offers a basic salary of up to $8,000, complemented by allowances, commissions, and performance-based incentives. Working hours are retail hours or rostered shifts.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32446 first appeared in Job-Q.com on 16 Sep 2026]

✨ Luxury Retail Customer Service Supervisor | Up to $8k Basic ✨

Ready to bring your premium service experience into the luxury retail industry? We are looking for an experienced Customer Service Supervisor with strong leadership, exceptional service standards, and outstanding professional presence.

📍 Location: MBS
💰 Basic Salary: Up to $8,000
💎 Total Package: Attractive allowances + Commission + Performance
🕐 Working Hours: Retail hours / rostered schedule

🌟 Key Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

💼 What We're Looking For

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience
• Prior team-leading, supervisory or senior service experience preferred
• Strong experience in complaint management and service recovery
• Excellent communication, interpersonal and customer engagement skills
• Professional presentation with strong service etiquette
• Strong leadership skills with the ability to coach and support a customer-facing team
• Candidates will be assessed based on relevant experience, skills and suitability for the role

💎 Why Join?

✨ Transition your premium hospitality experience into luxury retail
✨ Attractive remuneration package with allowances
✨ Potential to earn above $10,000 gross
✨ Supervisory-level opportunity in a premium customer service environment
✨ Opportunity to work with an established luxury brand


📩 Apply Now

Submit your resume to

📧 Email: 

📱 WhatsApp : 86852564
 

Only shortlisted candidates will be notified.
 

Annabelle Koh (R25158748)

Hrnet Ventures Pte Ltd - Crew by Hrnet

E.A.24C2435

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf