Manager, Customer Advocacy

On site

Full Time

Job description

Job Description

  • Conduct granular analysis of customer issues to identify trends and recurring themes.
  • Perform quality checks to ensure accurate complaints classification and substantiation.
  • Monitor resolution aging and turnaround times against established service standards.
  • Identify process gaps and recommend improvements to enhance service quality.
  • Communicate insights and collaborate with stakeholders to drive issue resolution.


Requirements

  • Strong analytical skills with the ability to interpret customer issue data and derive meaningful insights.
  • High attention to detail and accuracy in reviewing complaint handling and evidence substantiation.
  • Understanding of customer service operations, service standards, and complaint management frameworks.
  • Effective communication and stakeholder‑management skills.
  • Proactive, process‑improvement mindset with the ability to work both independently and collaboratively.

Additional Requirements

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Job Summary

  • Published on: 06 May, 2026
  • Category: Banking / Finance
  • Vacancy: 1
  • Job type: Full Time
  • Salary:
  • Location: On site
  • Job Nature: Full Time

Company Details