On site

Full Time

Job Description

Conduct granular analysis of customer issues to identify trends and recurring themes.
Perform quality checks to ensure accurate complaints classification and substantiation.
Monitor resolution aging and turnaround times against established service standards.
Identify process gaps and recommend improvements to enhance service quality.
Communicate insights and collaborate with stakeholders to drive issue resolution.

Requirements

Strong analytical skills with the ability to interpret customer issue data and derive meaningful insights.
High attention to detail and accuracy in reviewing complaint handling and evidence substantiation.
Understanding of customer service operations, service standards, and complaint management frameworks.
Effective communication and stakeholder‑management skills.
Proactive, process‑improvement mindset with the ability to work both independently and collaboratively.

Additional Requirements

Apply Login to Save Login to Apply

Get AI to assess your suitability to this job

Use AI chat of your choice: ChatGPT, Gemini, Claude — and:

Paste this into the prompt:
I am a jobseeker. Below is a job posting. Please: 1. Give a match score (0–100) based on my resume vs the job requirements 2. List my 3–5 key strengths that align with this role 3. List 2–3 areas to improve or gaps to address before applying 4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip? Job posting URL: https://singapore.job-q.com/jobs/detail/manager-customer-advocacy After reading the job, ask me to upload or paste my resume.
Upload your resume in the same chat.