On site

Full Time

Job Description

Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
Handles customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
Perform cross-selling of financial products and services based on customer needs and eligibility.
Ensure accurate and timely documentation of customer interactions in CRM systems.
Follow up on pending documentation and application requirements via email and phone.
Adhere to compliance, data privacy, and operational guidelines.
Escalate complex or unresolved issues to the appropriate teams for further handling.
Meet individual and team KPIs, including service quality, productivity, and sales targets.

Additional Requirements

Develop, Engage, Execute, Strategise

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