On site
Full Time
Job Description
Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
Handles customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
Perform cross-selling of financial products and services based on customer needs and eligibility.
Ensure accurate and timely documentation of customer interactions in CRM systems.
Follow up on pending documentation and application requirements via email and phone.
Adhere to compliance, data privacy, and operational guidelines.
Escalate complex or unresolved issues to the appropriate teams for further handling.
Meet individual and team KPIs, including service quality, productivity, and sales targets.
Additional Requirements
Develop, Engage, Execute, StrategiseLogin to upload your resume and get an instant match score, strengths, and gaps.
Or use your preferred AI chat tool manually:
Use AI chat of your choice: ChatGPT, Gemini, Claude — and:
I am a jobseeker. Below is a job posting. Please:
1. Give a match score (0–100) based on my resume vs the job requirements
2. List my 3–5 key strengths that align with this role
3. List 2–3 areas to improve or gaps to address before applying
4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip?
Job posting URL: https://singapore.job-q.com/jobs/detail/senior-officer-retention-officer
After reading the job, ask me to upload or paste my resume.
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