Editorial summary

The company is seeking an Onsite Engineer (Class 3/East) with no experience required to support installation appointments, work orders, and fault ticket resolution, ensuring on-time delivery and adherence to performance SLAs for MTTR, availability, and QoS. The role entails preparing monthly performance indicator reports within SAP and QoS frameworks, monitoring work order completion, and conducting in-depth troubleshooting using OTDR, GPON meters, and power meters/light sources. Key responsibilities also include ensuring SAP/QoS compliance and delivering timely KPI reporting. The position offers a monthly salary of 3000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/onsite-engineer-class-3-east-no-experience-welcome-41737 first appeared in Job-Q.com on 06 Nov 2026]

Responsibilities

• Track that all installation appointments and work orders are fulfilled and delivered on time
• Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework.
• Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework.
• Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source.
• Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems.
• Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution.
• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes
• To supervise staff and contractors to complete projects (if required).
• Any other duties as per assigned.

Job Requirements

• Nitec/Diploma qualification in any discipline
• With valid Class 3 driving license preferred
• Candidates with no prior experience are welcome to apply as on-job training will be provided
• Experience in telecommunication area with service provisioning and field experience will be an advantage.
• Analytical and has a flair for dealing with technical and operational problems
• Able to work independently and as a team
• Exposure in customer service is an advantage
• Knowledge of Fibre Optics
• Required to work on alternate Saturdays
• 3 openings 
• JOBID: X6VRWR

Please send your updated CV to

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Ashley Lee
EA Registration No.: R1111375
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9753

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