Editorial summary

The company is seeking a Sales Support/Customer Service/Sales Admin professional responsible for providing customer assistance via email and phone, managing inquiries, and ensuring timely resolution of issues. The role involves coordinating follow-ups, handling complaints and claims, and promoting suitable products to existing clients. The position requires strong communication skills, proficiency in order processing, and the ability to escalate matters when necessary. The offered salary for this role is 3,700.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/sales-support-customer-service-sales-admin-33594 first appeared in Job-Q.com on 21 Sep 2026]

• Delivered customer service support through email and phone using the ticketing system, ensuring enquiries were attended to in a timely and professional manner.

• Responded to customer enquiries and coordinated the appropriate follow-up, escalating matters to the relevant parties when necessary.

• Managed and resolved customer issues, complaints and claims promptly to ensure satisfactory resolution.

• Introduced and recommended new products to existing customers based on their requirements and potential needs.

• Processed customer purchase orders in the system and managed sales orders from order entry through fulfilment.

• Coordinated stock allocation and arranged deliveries to ensure customer orders were fulfilled according to requirements.

• Conducted regular meetings with customers to discuss ongoing requirements, service matters and other relevant updates.

• Monitored and followed up on customer feedback to identify service gaps and opportunities for improvement.

• Developed and maintained strong working relationships with customers through regular communication and service support.

Requirements:

• Diploma in Business Administration, Supply Chain, Logistics, Marketing or related discipline.

• Relevant experience in Customer Service, Order Management, Sales Support or Sales Coordination.

• Experience handling RFQs, quotations, order processing, billing and delivery coordination.

• Able to manage customer enquiries, complaints, RMA, claims and delivery issues professionally.

• Good understanding of order fulfilment and inventory/stock coordination.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to 

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