Editorial summary

The company is seeking a Permanent Guest Service Officer (Service Residence) to provide courteous and efficient guest services across various locations. The role involves responding to guest inquiries, handling complaints, performing cashiering duties, and maintaining good guest relations, working closely with the Residence Manager. Candidates are expected to deliver excellent customer service and adhere to standard policies and procedures. The position offers a salary range of $2,600 to $2,900 plus meal allowance and VB, with a five-day work week and shift hours.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/permanent-guest-service-officer-service-residence-at-various-locations-2-600-2-900-meal-allowance-vb-shift-hours-33702 first appeared in Job-Q.com on 21 Sep 2026]

- Permanent

- $2,600 – $2,900+ Meal Allowance+ VB

- 5 days per week. Shift hours.

- Various locations

Job Responsibilities:

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures. 
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

Period:

• Permanent
   

Location:

• Various locations 

Working hours:

• 5 days per week. Shift hours. 
• 3 shifts : 7am – 4.30pm, 1pm – 10.30pm, 10pm – 7.30am  

Salary:

• $2,600 – $2,900+ Meal Allowance+ VB
• Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and ood communication skills 
• Experience in hospitality and knowledge of HMS will be advantageous 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

  (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg 

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf