Job description

[What the role is]

[What you will be working on]

Your responsibilities will include, but are not limited to, the following:

1. Internship Programme Governance and Quality Assurance

• Maintain and review internship policies, guidelines, and governance frameworks to ensure consistency and compliance across programmes.

• Analyse post-internship survey feedback from students and employers to monitor internship quality and learning outcomes.

• Track key performance indicators and develop dashboards to provide insights into internship outcomes and programme effectiveness.

• Identify trends and recommend improvements to strengthen internship experiences and industry relevance.

2. Internship Operations Management

• Oversee the end-to-end operational delivery of the local internship programme.

• Supervise the administrative team responsible for internship operations and ensure smooth execution of internship processes.

• Manage internship cycle timelines, placement coordination, and operational workflows.

• Ensure effective operation of the Internship Management System and accuracy of internship records.

• Implement incident reporting and issue resolution protocols in accordance with governance frameworks.

3. Stakeholder Coordination and Industry Engagement

• Work closely with Schools to coordinate internship placement pipelines and ensure alignment with programme requirements.

• Support engagement with industry partners to facilitate internship placements and address operational matters.

• Provide guidance and support to students, Schools, and employers on internship-related matters.

• Facilitate effective communication among stakeholders to ensure smooth internship cycles.

4. Data Management and Reporting

• Ensure accurate capture and management of internship data across systems.

• Produce regular reports on internship participation, quality indicators, and outcomes.

• Use data insights to inform programme improvements and support institutional reporting requirements.

5. Other Responsibilities

• Undertake other duties that support the effective administration and continuous improvement of internship programmes.

[What we are looking for]

• At least 2 years of relevant experience in programme management, internship management, industry engagement, or education administration.

• Demonstrated experience in managing operational programmes involving multiple stakeholders, including coordination with internal teams and external partners.

• Strong communication and stakeholder management skills, with the ability to work effectively with Schools, industry partners, students, and administrative units.

• Experience in supervising teams or coordinating cross-functional teams to deliver programme outcomes.

• Ability to analyse programme data, surveys, and feedback to generate insights and support continuous improvement.

• A mature, organised and independent team player with strong problem-solving abilities and the capacity to manage complex programme cycles.