Editorial summary

The Showroom Customer Service Representative at the company is responsible for delivering a professional and consultative sales experience to walk-in customers, focusing on bathroom and kitchen solutions. Key duties include understanding customer needs, promoting product features, and maintaining high standards of service quality and brand representation. The role requires strong product knowledge, excellent communication skills, and the ability to uphold brand storytelling standards. The position offers a salary of 3,200.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 23660 first appeared in Job-Q.com on 04 Aug 2026]

Key Responsibilities

Retail Sales & Customer Experience

• Attend to walk-in customers and deliver a warm, professional, and consultative sales experience
• Understand customer needs and recommend suitable bathroom and kitchen solutions
• Maintain high standards of service quality and customer satisfaction

Product & Brand Representation

• Develop strong knowledge of company product ranges, features, and brand positioning
• Communicate product benefits confidently, including design, functionality, and quality
• Uphold brand storytelling standards in all customer interactions

Showroom Operations & Visual Standards

• Support daily showroom operations, ensuring cleanliness, organization, and readiness for customers
• Ensure product displays, pricing, and visual merchandising meet company standards
• Assist in maintaining accurate stock levels and replenishment coordination

Sales Administration & Follow-up

• Support basic sales administration including quotations, order coordination, and documentation
• Follow up on customer enquiries to support sales closure and conversion
• Ensure accurate data entry into sales systems (e.g., SAP / C4C where applicable)

Support Retail Marketing & In-Store Activation

• Support retail promotions, campaigns, and showroom events
• Assist in driving participation in consumer initiatives (e.g. workshops, launches, promotions)
• Contribute to increasing showroom traffic and engagement

Cross-Functional Collaboration, Online-to-Offline (O2O) & In-Store Activation

• Work closely with Marketing and eCommerce teams to support O2O initiatives and end-to-end customer journey integration
• Assist in the conversion of digital leads (e.g. website, social, campaigns) into showroom consultations and sales
• Ensure seamless handover and follow-through of online enquiries to in-store engagement and purchase
• Support execution of marketing campaigns, retail promotions, launches, and in-store activations in alignment with brand and commercial objectives
• Contribute actively during showroom events (e.g. product launches, workshops, designer-led sessions) to drive customer engagement and sales conversion
• Provide feedback on customer behaviour, campaign effectiveness, and product interest to support continuous optimisation across channels
• Support creation of a consistent and premium brand experience across both online and offline touchpoints

Requirements

• Diploma in Business, Marketing, Interior Design, or related field with 1–5 years of retail or customer-facing sales experience (premium/luxury preferred)
• Candidates with stronger experience and proven sales track record may be considered for Senior Retail Sales Executive
• Strong interpersonal and communication skills
• Passion for design, interiors, or premium lifestyle products
• Familiarity with CRM systems; SAP C4C (Cloud for Customer) experience is a plus
• Willing to work on weekends.
• Basic + $450 fixed allowance + AWS + Performance bonus

JOBID: JOB-00914
Please send your updated CV to

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756

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