Job description

Location

Mobot HQ Outlet – Singapore

Salary

SGD $3,000 – $3,500 per month

Employment Type

Full-time

About the Role

We are looking for an experienced and hands-on Store Manager to lead operations at our HQ outlet. This role is responsible for overseeing the day-to-day coordination between customer care, sales, and technical teams, while ensuring smooth store operations and strong customer satisfaction.

The ideal candidate is operationally strong, customer-focused, able to lead frontline staff, and comfortable managing multiple departments in a fast-paced retail and service environment.

Key Responsibilities

Store Operations & Leadership

• Oversee daily operations of the HQ outlet
• Coordinate and manage customer care, sales, and technical/service teams
• Act as the overall person-in-charge for the outlet
• Ensure smooth communication and workflow between departments
• Monitor staff performance, discipline, attendance, and productivity
• Handle escalation cases and resolve customer issues professionally
• Ensure showroom cleanliness, organisation, and operational readiness

Sales & Customer Experience

• Support walk-in sales and customer consultations when required
• Ensure excellent customer service standards across the team
• Monitor customer feedback and improve service quality
• Assist in achieving outlet sales targets and KPIs
• Coordinate after-sales support and service follow-ups

Technical & Service Coordination

• Work closely with technicians to coordinate repairs, servicing, and product preparation
• Schedule and prioritise service jobs efficiently
• Ensure technical issues are communicated clearly between customers and technicians
• Coordinate stock movement and product readiness where necessary

Team Management

• Lead and motivate the outlet team
• Conduct staff scheduling and manpower coordination
• Train and guide junior staff when needed
• Maintain a positive and accountable work culture

Requirements

• Minimum 5 years of experience in retail operations, store management, customer service management, or related roles
• Prior experience managing teams and multi-department operations preferred
• Strong leadership, communication, and problem-solving skills
• Able to handle customer escalations and operational challenges independently
• Comfortable working in a fast-paced environment
• Organised, responsible, and proactive

Language Requirement

• Ability to speak and understand Mandarin Chinese is required for daily communication with technicians and Chinese-speaking customers

Preferred Experience

• Experience in mobility products, healthcare retail, electronics, automotive, or service-based retail operations is an advantage
• Experience coordinating technical/service teams is a plus

What We’re Looking For

We are looking for someone who can take ownership of the HQ outlet and keep operations running smoothly across all functions. The right candidate should be dependable, mature, operationally strong, and able to lead by example.

To Apply

Please send your resume and expected salary to: bobby@mobot.sg