Job description

Job Description

1. End-to-end accountability and Business Engagement

• Serve as single point of contact for all business and operation needs and a liaison between the technology development, business and operation groups.
• Prioritize requests and define Program Roadmap with business and operations.
• Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters.

2. Stakeholder Management: Manage all stakeholders required for program (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end-to-end delivery of the program.

3. Requirement Management and High-Level Solution

• Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD).
• Prepare a high-level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution.
• If the solution is technically complex or proposes new technology, consult the architecture and technology team for advice or technology roadmap direction.
• The high-level solution should be consistent with the technology roadmap.
• Define and implement a post go live support model.

4. Project management & Execution

• Participate in overall project governance with key stakeholders
• Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning…)
• Overall accountable for providing T&O resources to execute program
• Jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager
• Manage the project budget, expenses, allocations to BUs and regional entities

Job Requirements

• Minimum 13+ years of relevant banking experience.
• Master’s / bachelor’s degree in engineering/ business/ finance or equivalent.
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Retail banking, including Wealth banking knowledge is essential.
• Experience in delivering large-scale programs.
• Experience in scoping and evaluation – defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
• Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus Sales force management.
• Experience in MS Dynamics or any CRM platform that is used for Assisted Channels staffs would be a plus.
• Excellent stakeholder management and communication skills.
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills.
• Critical Thinking, Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives.
• Passionate, diligent individual with ability to thrive in ambiguity.
• Resourceful team player.

Domain            

• Retail Consumer Banking Operations & Contact Centre.
• Retails Banking Sales & Distribution.
• Program Management with Omni Channel Servicing in Retail Banking domain e.g. CASA, Cards, Loans (Secured/Unsecured), Wealth & Investment.
• Knowledge of Best Practices and Service Excellence in Technology & Operation Management.

Additional Requirements