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The company is seeking two Call Centre Associates/Officers for a one-year contract position, offering a salary of 2,800. The role involves serving as the first point of contact for customers, supporting client calls, and recording call details using Avaya softphone technology. Candidates should have strong communication skills, the ability to understand customer needs, and provide satisfactory explanations while escalating issues when necessary. The position also includes handling ad-hoc contact centre duties to ensure high customer satisfaction.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 12753 first appeared in Job-Q.com on 06 Jun 2026]
Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
Requirement
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg
EA License No: 99C4599
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Job posting URL: https://singapore.job-q.com/jobs/detail/call-centre-associate-officer-x-2-1-year-contract-jtl-1
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