Editorial summary

The company is seeking a Case Administrator (Gov, West) to handle inquiries from service personnel regarding service schemes, benefits, medical/dental entitlements, and contracts via phone, email, and online channels. The role includes administering service schemes such as retention bonuses, including eligibility checks, processing, and disbursement, with additional case verification and updates as needed. This is a contract position from October 2026 to September 2027, extendable/convertible based on performance and business needs, with a salary up to $3,200 per month. Working hours are Monday–Thursday 08:00–17:30 (including a 1-hour lunch) and Friday 08:00–17:00.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/case-administrator-gov-west-37299 first appeared in Job-Q.com on 11 Oct 2026]

*Location* : Cashew MRT

*Salary* : UP TO $3200/month

*Contract* : (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs

*Working hours:* Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break)

Friday from 0800hrs -1700hrs.

*Job scope:*

• Manage and resolve enquiries from service personnel relating to *service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.*

• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.

• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.

• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.

• Handle appeals, complaints and escalations in accordance with Government and internal policies.

• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.

• Support team targets including call handling, first-call resolution and customer satisfaction.

*Requirements:*

• Singapore Citizen

• Relevant experience in customer service, case management, HR/admin or benefits administration preferred

• Proficient in Microsoft Office, especially Excel and Outlook

• Good English communication skills, both written and spoken

• Meticulous, organised and able to manage multiple cases independently

• Comfortable working with systems and handling sensitive information


We regret to inform that only shortlisted candidates will be notified.

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