Editorial summary

The company is seeking a Customer Service Officer (MNC) to serve as the first point of contact for customers, handling inbound and outbound calls, logging details in the CRM, and applying correct wrap-up codes. The role involves collecting and updating customer and vehicle details, verifying warranties and support agreements, booking appointments across three service centres, and routing technical calls to the appropriate service advisors. The position requires strong communication and organizational skills with the ability to optimize workshop capacity and provide clear advice, while efficiently coordinating vehicles and tasks. The compensation is 3000, and the role is based with an MNC environment.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/customer-service-officer-mnc-jtl-37711 first appeared in Job-Q.com on 13 Oct 2026]

• Serve as the first point of contact by warmly greeting customers.
• Handle all inbound and outbound calls, log details accurately in the CRM, and apply correct wrap-up codes.
• Collect and update customer details, vehicle registration, and ownership records.
• Verify warranty and support agreements per local guidelines.
• Book appointments across three service centres and offer mobility services.
• Screen technical calls and route them to the appropriate service advisor and payment method.
• Optimize workshop capacity by efficiently assigning vehicles and tasks.
• Provide general advice and set clear expectations for service follow-up.
• Assist in executing product campaigns and service promotions.
• Arrange airport pickup/delivery and schedule car care services.
• Monitor customer waiting times and non-verbal cues to maintain service standards.
• Generate daily, weekly, and monthly reports as needed.

Who We’re Looking For

• Minimum GCE ‘O’ Level or equivalent qualification
• At least 2 years of experience in customer service or call centre support
• Strong communication and customer service skills

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to:
EA License No: 99C4599

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