Editorial summary

The company is seeking a Desktop Engineer/Lead to provide remote desktop support, manage end-user requests, and ensure adherence to SLA expectations. The role involves prioritizing and documenting incidents, performing technical escalations to vendors or resolver groups, imaging/re-imaging work, and maintaining asset inventories. Key requirements include at least 1 year of IT/desktop support experience, proficiency with Windows and Microsoft Office, and the ability to troubleshoot hardware and software issues, including imaging tasks. The position offers a monthly salary of 4,800.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/desktop-engineer-lead-38277 first appeared in Job-Q.com on 16 Oct 2026]

Responsibilities 

• Performed Remote Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Perform imaging/re-imaging
• Perform asset inventories
• Updates Incident records

Requirements

• Min 1 Year of IT/ Desktop Support Experience
• Knowledge of Windows and Microsoft Office
• Able to troubleshoot hardware and software issues 
• Experience in imaging/re-imaging, Intune

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