Editorial summary

The company is seeking an IT Network Operation Engineer for a 12-hour rotating shift to monitor and support network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless solutions. The role requires first-level support, proactive issue troubleshooting, and incident management with accurate documentation and adherence to escalation procedures. It involves executing predefined SD-WAN change and service requests across multiple platforms. Compensation is 4200, with responsibilities focused on maintaining network reliability and rapid incident resolution.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/it-network-operation-engineer-12-hours-rotating-shift-38278 first appeared in Job-Q.com on 16 Oct 2026]

Responsibilities:

• Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system
• SD-WAN Change Request management: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors
• Participate in maintenance activities and operational improvements.
• Communications: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements: 

• At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/)
• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous
• Supporting and troubleshooting enterprise wireless LAN (WLAN),  including access points, wireless controllers, and cloud-managed wireless solutions
  

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