Editorial summary

The Healthcare Feedback & Service Quality Executive at Novena is responsible for managing patient feedback and improving service quality following the implementation of new national systems. The role involves resolving service-related issues promptly, coordinating hospital-wide initiatives, conducting surveys, and organizing programs to enhance patient experience. The position offers a salary of $4,800 and requires strong communication and organizational skills to uphold the organization’s service excellence standards.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 30163 first appeared in Job-Q.com on 06 Sep 2026]

Responsibilities:

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirement:

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

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TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to

Ivy Lau Lok Tong

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