Editorial summary

The company is seeking an Import Customer Service Executive (Airfreight, General Import, CargoWise) to manage end-to-end airfreight import shipments, including documentation, customs clearance, delivery arrangements, and billing. The role involves liaising with customers, airlines, ground handling agents, trucking partners, and internal departments to ensure timely processing and delivery, plus handling enquiries and resolving operational issues. Key requirements include experience in airfreight import operations and familiarity with CargoWise, along with strong communication and problem-solving skills. The position offers a salary of 4000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/import-customer-service-executive-airfreight-general-import-cargowise-42942 first appeared in Job-Q.com on 13 Nov 2026]

• Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.
• Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

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