Editorial summary

The company is seeking an Export Customer Service Executive (Airfreight, CargoWise) responsible for end-to-end airfreight export shipments, including booking, export documentation, cargo coordination, customs clearance, billing and shipment closure. The role requires coordinating with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures, while handling customer inquiries and resolving operational issues. It involves monitoring shipment schedules and ensuring compliance with customs regulations and service level agreements; preferred qualifications include experience in airfreight export and proficiency with CargoWise. The position offers a salary of 4000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/export-customer-service-executive-airfreight-cargowise-42938 first appeared in Job-Q.com on 13 Nov 2026]

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding, handling end-to-end export operations.
• Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

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