Editorial summary

The company is seeking an Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise) to manage end-to-end airfreight import shipments for advanced technology accounts. The role entails handling arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure, and coordinating with customers, airlines, ground handlers, trucking partners, and internal stakeholders to ensure timely and accurate handling of specialized cargo. Key requirements include experience in airfreight import operations, proficiency with CargoWise, strong communication and coordination skills, and the ability to manage discrepancies and customs-related matters. The position offers a salary of 4000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/import-customer-service-executive-airfreight-advanced-technology-cargowise-42940 first appeared in Job-Q.com on 13 Nov 2026]

• Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure.
• Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.
• Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

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