Editorial summary

The company is seeking an experienced IT Service Delivery Manager with at least 10 years of relevant expertise to oversee end-to-end account management, service delivery, governance, and stakeholder engagement. The ideal candidate should possess strong knowledge of IT Service Management (ITSM) frameworks, SLA concepts, and Managed Service Vendor operations. The role offers a salary of 9,000 and requires proven experience in managing service delivery processes and continuous improvement initiatives.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 29311 first appeared in Job-Q.com on 02 Sep 2026]

Looking for an experienced 10 years IT Service Delivery Manager (SDM) with a strong understanding of SLA concepts, account onboarding/offboarding processes, and end-to-end account management.

Key Expectations:

• Proven experience in managing an account end-to-end, including service delivery, governance, stakeholder management, and continuous improvement.
• Strong hands-on knowledge of IT Service Management (ITSM) processes and frameworks.
• Ability to understand and articulate how Managed Service Vendor (MSV) operations work, including service governance, processes, and delivery models.
• Capable of presenting service capabilities, operational models, and value propositions effectively to clients.
• Strong client-facing skills with the ability to manage expectations, drive service improvements, and ensure SLA compliance.

Preferred Experience:

• Experience managing enterprise IT accounts in a managed services environment.
• Familiarity with incident, problem, change, request, and service level management processes.
• Strong communication and stakeholder management skills.

To apply,simply click the "Apply" button or send your updated profile to  

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

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