Job description

[What the role is]

As a member of the Office of Human Resources, you will contribute to enhancing staff engagement, well-being, and the delivery of employee benefits across the institution. The role spans the design and implementation of engagement initiatives, alongside the continual review, administration and governance of staff benefits and welfare programmes.

We are looking for a professional who is people oriented, analytical, and comfortable working across both programme design and operational execution, with an appreciation of governance and compliance requirements in a public sector environment.

[What you will be working on]

Staff Engagement & Experience

• Support the planning and delivery of institution-wide engagement and appreciation initiatives.
• Assist in engagement surveys, pulse checks, and feedback exercises, and contribute to follow-up actions.
• Support staff recognition, appreciation, and volunteerism initiatives to strengthen connection and belonging.
• Facilitate internal communications and outreach to promote awareness and participation in engagement programmes.

Staff Benefits and Welfare

• Review and enhance benefits and welfare policies, ensuring alignment with organisational priorities and public sector guidelines.
• Administer staff benefits such as leave, medical and insurance schemes, including processing, follow-through, and liaison with vendors and insurers.
• Oversee work injury reporting and insurance claims, including coordination of audits and compliance requirements.
• Contribute to the planning and delivery of wellness initiatives covering physical, mental, and social well-being.

Operations, Systems and Process Improvement

• Coordinate vendors, procurement, contracts, and operational logistics for engagement, wellness, and appreciation initiatives.
• Maintain accurate records and reports using HR systems, and support system enhancements where required.
• Identify opportunities for process improvement, digitalisation, and automation to strengthen operational efficiency and governance.

[What we are looking for]

• Relevant qualifications in Human Resources, Business Management, or a related discipline.
• Experience in HR operations, with exposure to staff benefits administration, claims processing, or related governance work.
• Strong analytical and detail-oriented skills, with the ability to manage data, claims, and compliance requirements accurately.
• Good communication and stakeholder management skills, with experience working with internal stakeholders, vendors, or insurers.
• Familiarity with HR systems (e.g. Workday) and an interest in digital tools or process improvement.
• Adaptable and collaborative, with the ability to support a range of HR workstreams in a dynamic environment.