Editorial summary

The company is seeking a Permanent Guest Service Executive to deliver courteous guest services and efficiently handle inquiries, complaints, and requests. The role involves working closely with the Assistant Manager, managing cashiering functions, and adhering to front office policies across various locations including Cross Street, Sentosa, Bras Basah, and Orchard. The position offers a salary range of $2,800 to $3,000 plus variable bonuses, with a five-day, 44-hour rotating shift work week. Candidates should possess excellent communication skills and a customer-focused attitude to succeed in this role.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/permanent-guest-service-executive-at-various-locations-2-800-3-000-vb-office-hours-33736 first appeared in Job-Q.com on 21 Sep 2026]

- Permanent

- $2,800-$3,000 + VB

- 5-day work week, 44 hours work week rotating shift (3 shifts)

- Cross street/ Sentosa/ Bras Basah/ Ochard

Job Responsibilities:

• Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Be familiar with all room types and rates in the hotel and their availability status
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary. 
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Period:

• Permanent

Working Hours:

• 5-day work week, 44 hours work week rotating shift
• 3 shifts : 7am – 4.30pm, 1pm – 10.30pm, 10pm – 7.30am 

Salary: 

• $2,800-$3,000 + VB
• Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Annual Health Screening, Birthday Benefit of $200 in Birthday Month  /Birthday Leave

Location: 

• Cross street/ Sentosa/ Bras Basah/ Ochard

Requirements:

• Minimum ITE
• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.
• Experience in similar/relevant field

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

  (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891

T: 6337 3183 | W: www.successhrc.com.sg

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [https://successhrc.com.sg/data-protection-notice/] and [https://www.e2i.com.sg/pdpa/].

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