Editorial summary

This contract position in Toa Payoh offers a monthly salary of up to $4,500 and involves managing stakeholder appeals and queries, liaising with internal teams and external agencies, and investigating service issues to ensure effective resolution. The role requires strong communication and analytical skills to prepare reports, analyze trends, and support service quality improvement initiatives. The contract duration is nine months, with standard Monday to Friday office hours. Candidates should have relevant experience in compliance or customer service within a government or similar setting.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Work location: Toa Payoh
Working hours: Monday to Friday office hours
Salary: up to $4500 per month

9 months contract

Job Scope:

• Manage and process appeals and non-appeals from stakeholders (e.g. feedback, complaints, queries)
• Liaise with internal teams and external agencies to ensure smooth case resolution
• Investigate service issues and ensure effective resolution
• Prepare regular reports and dashboards on service quality metrics
• Analyse trends and identify opportunities for process improvement
• Support or lead service quality improvement initiatives
• Conduct audits to ensure adherence to standard operating procedures

Requirements:

• Degree in any discipline
• Keen interest in environmental public health sector
• Proficient in data analytics and data visualisation (e.g. Qliksense)
• Good communication and presentation skills
• Able to work independently and manage tasks efficiently
• Detail-oriented with strong organisational skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY